Boundary Family Services is committed to systematically evaluating the quality and outcomes of services it provides for making the necessary changes to improve its services.
Performance Quality Improvement (PQI) is about assessing and improving overall performance of programs and services and meeting standards that promote quality outcomes. The PQI process is staff driven although it includes support and input from all levels of the organization, including the Board of Directors, management and other stakeholders.
PQI provides a vital way to assess and monitor the delivery of services to ensure that they are consistent with best practice principles.
All employees of Boundary Family & Individual Services Society (BFS) are responsible for the quality of the Society’s work and for maintaining and improving quality. Participation in PQI is part of each employee’s responsibility and is explained to new employees during orientation. All staff are encouraged to become involved by bringing suggestions or concerns directly to the PQI Team before any of their quarterly meetings and by completing the annual employee survey.
Ways that management has insured that staff can participate in PQI include:
BFS develops program outcomes in conjunction with funding partners, such as the Ministry of Children and Family Development. Desired outcomes are typically incorporated into the contracts for service. Individual participant progress and program effectiveness will be measured for every program BFS offers.
A fundamental component of outcome design is the ability to measure participant change by comparing participant information at the end of a service delivery cycle to information collected before or at the very beginning of service intervention. Pre-measures are measurements of participant and/or program information taken before any or most of the service delivery and/or intervention processes have been delivered to the participant. Post measures are measurements of participant and/or program information taken immediately after service delivery and/or intervention processes.
Pre-measures are collected during initial assessment; interim measures are collected throughout the service or treatment; post and follow-up measures are collected at the completion of service, including short-term outcomes. Where applicable service plans may include an after-care plan which is developed with input from participants and their families.
Any of the following tools may be utilized for collecting data for outcomes measurement:
Boundary Family Services provides a wide variety of programs to meet the interests and needs of children, youth and families throughout the Boundary with the main hub being the Glanville Family Centre in Grand Forks. Some programs require an appointment while other programs are open for drop in. Accessing most programs just requires that you contact us for an intake appointment or drop in time but some programs have specific guidelines and require a referral.
Please call or email us to discuss interest and eligibility.
Boundary Family Services is committed to maintaining the health and safety of our participants through our Communicable Diseases Plan:
- Please do not attend the centre or outdoor groups if you are not feeling well
- Physical distancing with staff and other participants is encouraged
- Practice healthy hand hygiene by washing your hands or using the provided hand sanitizer when entering the centre or attending an outdoor group
- Enhanced cleaning measures are in place in all areas
- Masks are no longer mandatory in indoor spaces
Thank you for your cooperation in helping to keep our community safe and healthy.